Order and Payment FAQs

Orders and Payments

How can I check the status of my order? 

Once your order has been dispatched you will receive an email containing a tracking number that can be used on the courier’s website. You may also check on the status of your order by logging in to your account on our website and view your Order History.

What is the Difference Between Queen of Hungary Mist and Queen of Hungary Evening Mist?

Queen of Hungary Mist

Queen of Hungary Mist is a facial mist designed to be used throughout the day to refresh and hydrate the skin.

Which Products are Vegan-friendly?

Is Omorovicza Certified Vegan?

We are not certified to the Vegan trademark but many of our products are vegan.

Are your Products Cruelty Free?

Our Products are Never Tested on Animals

Omorovicza believes that beauty products should be cruelty free. We are proud to be Leaping Bunny approved. A global programme, Leaping Bunny requires cruelty free standards over and above legal requirements.

All of our cosmetic products are approved under the Cruelty Free International Leaping Bunny programme, the internationally recognisable gold standard for cruelty-free products. We adhere to a fixed cut-off date policy and proactively monitor our suppliers to ensure that our products continue to adhere to the Leaping Bunny
criteria. Our supplier monitoring system is also independently audited.

For more information about Cruelty Free International, Leaping Bunny and Leaping Bunny criteria, please visit www.crueltyfreeinternational.org

Pregnancy and Breastfeeding

Consult your Doctor

We always recommend you consult your physician or a suitable health professional to discuss which ingredients and products you can use during pregnancy and breastfeeding.

What is the Difference Between Acid Fix and Acid Solution?

Acid Fix

Acid Fix is a multi-purpose treatment which contains a potent blend of glycolic acid, salicylic acid and lactic acid to deeply exfoliate, resurface and brighten the skin.

We recommend to use this product in the evening only and apply between two to three drops to the skin after cleansing.

This product can be used two to three times a week.

Suitable for oily, combination and normal skin types.

What is the Difference Between Retinol and Retinal?

Retinol and Retinal are Both Classed as Retinoids

Retinoids are a group of compounds derived from vitamin A.

Retinol contains an alcohol (-OH) end group which oxidises within the skin to form retinaldehyde or retinal. The aldehyde (-CHO) end group is then further oxidised within the skin to form retinoic acid which contains a carboxylic acid (-COOH) end group. The resulting complex is the active form of vitamin A and activates retinoic acid receptors (RAR’s) within the skin to provide a multitude of benefits.

What is the Difference Between Deep Cleansing Mask and Ultramoor Mud Mask?

Both can Detoxify and Purify

Both Deep Cleansing Mask and Ultramoor Mud Mask detoxify and purify the skin due to the presence of Hungarian mud and clays.

Where are the Products Produced?

Hungary, the United Kingdom, and Switzerland

What is the level of Salicylic Acid in relevant products?

Salicylic Acid Level by Product

  • Acid Solution: 0.5 %
  • Scalp Reviver: 0.52 %
  • Silver Skin Tonic: 1 %
  • Silver Skin Lotion: 0.12 %
  • Silver Skin Saviour: 1 %
  • Revitalising Scalp Mask: 0.5 %
  • Acid Fix: 0.5 %
  • Midnight Radiance Mask: 0.2 %
  • Illuminating Moisturiser: 0.12 %

How Frequently Should I use Resurfacing Treatments like Peels and Polishers?

What if I had a Reaction to an Omorovicza Product?

Discontinue Use

Discontinue use if you suspect you have had a reaction to one of our products.

Which Products are Fragrance Free?

Fragrance Free

  • The Cure Phase I
  • The Cure Phase II
  • Magic Moisture Mist
  • Copper Peel Activator
  • Reviving Eye Cream

Which Products are Suitable for Men?

All Products are Suitable for Men and Women

Do You Use Natural or Synthetic Fragrances?

We Aim to Use Natural Fragrances Throughout All Our Products. 

How do you use Exfoliating Acids like AHA's and BHA's?

How do they Work?

Chemical exfoliants such as alpha hydroxy acids (AHA’s) and beta hydroxy acids (BHA’s) work by breaking the bonds which hold skin cells together. This helps to shed the top layers of the skin to reveal fresh, rejuvenated skin which is smoother and more even.

How do I get Free Samples?

Samples at Checkout

Free product samples can be added to your basket on our website during checkout.

Please select up to 2 free samples at checkout prior to completing your order.

Are Omorovicza Products Safe?

Omorovicza Products are Safe and Comply with EU Cosmetic Regulation

Cosmetic products on the market must undergo a strict safety assessment process.

All of our products and their ingredients have been safety assessed by a professional toxicologist.

They are safe and comply with EU Cosmetic Regulation EC 1223/2009.

Which Products Contain Exfoliating Acids?

Glycolic Acid

  • Acid Solution
  • Acid Fix
  • The Cure Phase I
  • Silver Skin Saviour
  • Moor Cream Cleanser

What if Retinoids Irritate my Skin?

Our Products

We aim to formulate our products to be efficacious yet gentle but sensitivity may occur dependent on your skin type and use.

Which Products Contain Retinoids?

Products Containing Retinoids

  • Gold Eye Lift (Retinol)
  • Gold Night Drops (Retinol)
  • Illumineye C (Retinal)
  • Midnight Renewal (Retinal)
  • Hydrafacial Advanced Skin Renewal Booster (Retinyl Palmitate)

Are Your Products Clean, Natural and Organic?

Clean Beauty

"Clean" is a vague term which is not regulated in the cosmetics and beauty industry.

What Should I do after Facial Waxing?

Hydrate and Moisturise

Skin can feel slightly sensitive and dry post-wax therefore it is important to rehydrate and moisturise in the days after facial waxing.

It is also important to gently exfoliate the skin a few days after waxing to avoid micro-grazing the skin.