Order and Payment FAQs

Once your order has been dispatched, you will receive an email containing a tracking link. Use it to follow your parcel at any time.
You can also sign in to your account and open My Orders, where every order and its status is listed.

Yes. Sign up to our newsletter and we will send you a code for 15% off your first order.
The code applies to full-price products and excludes sets. It cannot be combined with other codes or promotions.

One OMOCIRCLE reward, discount or promotional code can be used per order.

This means our Welcome 15% discount cannot be combined with other OMOCIRCLE Loyalty redemptions that  apply a price discount, but you are welcome to spread your codes over multiple purchases.

You can combine promotion/discount codes with any Gift with Purchase offers, as long as your final price meets the qualifying threshold for the gift.

Sets, bundles and duos have value saving specified and are usually excluded from discounts or price promotions, including our welcome offer code as well as seasonal sale.
We specify our all the inclusions, exclusions and offer terms on our dedicated landing page for Offers here Offers Terms & Conditions

Yes. Our digital gift cards arrive by email and can be sent to you or directly to the recipient, with a personal message and a delivery date of your choosing. Values run from €100 to €500.

We also offer treatment gift cards for our Mayfair Institute, redeemable against a session with one of our therapists.

Every standard order arrives in Omorovicza.com packaging, designed to protect your purchases on their journey, minimise waste and emissions and maximise recycling.

We do not currently offer standard signature gift packaging or a gift wrapping service. However, we do release limited-edition and hotly anticipated giftsets for the holiday season and beyond. These are special edition pre-packaged gifts with beautiful packaging and available November to December.

If you are sending a gift directly, a gift card arrives by email with a personal message and a delivery date of your choosing.

Your confirmation email arrives within a few minutes of placing your order.
If it has not appeared, check your junk or promotions folder. Should it still be missing, contact customerservice@omorovicza.com and we will resend it.

Out-of-stock products cannot be added to your basket. Select Notify Me on the product page and we will email you the moment it returns.
If you would like a recommendation in the meantime, our Customer Service team will gladly suggest an alternative.

Enter your code in the Discount Code box at checkout and select Apply. Your total updates before payment.

A code will not apply if it has expired, if your basket does not meet the minimum spend, or if it holds excluded products such as sets. Only one code may be used per order, and codes cannot be combined with loyalty points.

If none of these apply, send us the code and your basket details at customerservice@omorovicza.com and we will look into it.

Orders move to our warehouse quickly, so we are unable to guarantee a change or cancellation once an order is placed.

Contact us at customerservice@omorovicza.com as soon as possible with your order number. If the order has not yet been picked, we will do all we can to stop it. If it has already been dispatched, you are welcome to return it under our 30-day returns policy

Contact customerservice@omorovicza.com with both order numbers as soon as you can, and we will cancel the duplicate before it is dispatched.
If both orders have already left our warehouse, return the unopened one within 30 days for a refund.

Contact customerservice@omorovicza.com with your order number and the correct details.
The sooner you reach us, the more likely we are to amend the order before it is picked.

Sign in to your account and open My Orders. Every order you have placed with us is listed there, with its contents and date.

If you ordered as a guest, contact customerservice@omorovicza.com with the email address you used and we will find it for you.

All full-size Omorovicza products are included in the Sale. The following products are excluded from the Sale: Mineral Charge Discovery Set, bundle products, gift cards and travel-size or mini products.

Unfortunately, Welcome Discount Codes and other promotional discount codes cannot be used during the Sale period. Where multiple offers could apply, the stronger discount will always be applied. During the Sale, this means the Sale discount will take precedence over any additional discount code.

Yes, you can use your Loyalty Points during the Sale. The system calculates the maximum Loyalty Points that can be redeemed based on the total value of your basket, allowing you to redeem points worth up to 20% of the basket value from your available Loyalty Points balance.

Yes, you can continue to earn Loyalty Points when purchasing Sale products. Eligible Sale purchases will contribute to your Loyalty Points balance in the same way as regular purchases.

Yes. During the Sale, the currently featured full-size Queen Cleanser will be automatically added to qualifying orders. To receive the gift, your order must reach the applicable minimum spend threshold after any Sale discount and Loyalty Points have been applied. The minimum spend threshold varies by market: $250. The free gift will be automatically added to your basket once your order meets the qualifying threshold, subject to availability.

Sale offers are available for a limited time and may end without prior notice. We recommend placing your order as soon as possible to avoid disappointment.

Yes. All Sale items are subject to availability and may sell out quickly. Once a product is out of stock, we cannot guarantee it will be restocked at the Sale price.

Yes. Sale products can be returned in accordance with our standard returns policy, provided they meet the return conditions.

We do not offer direct exchanges. If you would like a different product, please return the original item (subject to our returns policy) and place a new order.

In the unlikely event that an item becomes unavailable after your order is placed, our Customer Service team will contact you regarding the next steps and any available alternatives.

Orders are processed quickly, especially during promotional periods. While we cannot guarantee changes or cancellations, please contact Customer Service as soon as possible and we will do our best to assist.

Some Sale items may return, but we cannot guarantee restocks. If an item is out of stock, we recommend using the "Notify Me" option on the product page where available.

Absolutely. Our Customer Care Team will be delighted to help you find the ideal products for your skin concerns and build the perfect skincare routine while taking advantage of our Sale offers.

United Kingdom and European Union:
Visa, Mastercard, Maestro, American Express, Diners Club, Discover and UnionPay, along with PayPal, Apple Pay, Google Pay and Shop Pay.

Customers in the European Union may also pay by Bancontact, iDEAL or Wero.

Your order confirmation email serves as your receipt, and every order is listed under My Orders in your account.
For a full invoice, including VAT and your billing details, email customerservice@omorovicza.com with your order number and we will send one to you.

Use the search bar and type in 'gift card' or open the Gift Card page, choose a value, and add it to your basket. Values run from €100 to €500.

At checkout you may send it to yourself or directly to the recipient, with a personal message and a delivery date of your choosing.

Our gift cards are digital and arrive by email.
We also offer treatment gift cards for our Mayfair Institute, redeemable against a session with one of our therapists.

Yes. Enter their name and email address at checkout, add a personal message, and choose the date you would like it to arrive.

Enter the gift card code at checkout and select Apply. The value is deducted from your total.
Any balance remaining stays on the card for a future order.

The remaining balance is shown at checkout as soon as the code is applied.
To check it beforehand, contact customerservice@omorovicza.com with your gift card code and we will confirm it for you.

Gift cards are valid for one year from the date of purchase.

Yes. A gift card is a method of payment rather than a discount, so a code may be used as well.
Apply the discount code first, then the gift card against the remaining balance.

The refund is returned to the gift card, keeping its value available for a future order.
Where part of the order was paid by card, that portion is refunded to the card.

Contact customerservice@omorovicza.com with the name and email address used to buy the gift card, or the order number.
We will locate it and send the code to you again.

Gift cards may be used on any product on this website, including sets and products on offer.
They cannot be exchanged for cash, or used at other retailers. Our online gift cards are for online orders. Treatment gift cards are redeemable at the Institute named on the card.

A gift card is issued in the currency of the store where it was bought, and is redeemed on that store – e.g €100 to €500 in the EU.

Subscribe & Save delivers the products you use regularly, at the interval you choose, with 15% off your first order and every one that follows. Delivery is complimentary on every subscription order, whatever its value.

Manage, pause or cancel at any time in the Subscriptions section of your account, or contact customerservice@omorovicza.com.

Set up regularly scheduled deliveries to unlock a 15% savings on products which you subscribe to.

To subscribe:

1. Navigate to the product page.
2. Select the size you would like to subscribe to.
3. Click/tap the Subscribe and Save button.
4. Choose the frequency with which you would like to receive your subscription.
5. Checkout as normal.

The payment method which you have on file with us will be charged.

You can update your saved payment method at anytime in your account.

Sign in to your account and open Subscriptions. From there you can change the product, the quantity, the delivery frequency, the next delivery date, and your address or payment details.

We email you before each delivery, so there is time to adjust. Changes made before your next billing date apply to that delivery. Our Customer Service team will gladly help at customerservice@omorovicza.com.

Sign in, open Subscriptions, and choose delivery every one, two, three or four months.
We email you before each delivery, so if you are using a product more slowly or more quickly than expected, you can move the date to suit.

You can cancel or modify your subscription anytime by logging into your account.

Yes. You save 15% on your first subscription order and on every recurring order that follows.
Delivery is complimentary on every subscription order, whatever its value.

Save 15% on every order, including your first.
Complimentary delivery on every subscription order, whatever its value.
Your products arrive automatically, at the interval you choose – every one, two, three or four months.

Points earned as usual with OMOCIRCLE.
Full control in your account. Skip, pause, change or cancel at any time, with no minimum commitment and no fee.

Contact customerservice@omorovicza.com before your next billing date with your order details and your new address, and we will update your subscription for you.
Please note that changing the address in your account does not always change it on an existing subscription.

Subscriptions are paid by credit or debit card, or by Shop Pay.
Recurring payments cannot be taken by PayPal, Apple Pay or Google Pay. Update your card at any time in the Subscriptions section of your account.

We will email you and try again over the following days.
Update your card in the Subscriptions section of your account to release the order. If payment does not succeed, your subscription is paused rather than cancelled, so nothing is lost.

Seasonal gifts with a qualifying spend are not available on subscription orders. In their place, delivery on every subscription order is complimentary whatever its value, and the 15% saving applies each time.

Yes. Subscription orders earn points in the same way as any other order, provided the subscription is linked to your account.

No. There is no minimum commitment, and no cancellation fee.
Cancel or pause at any time before your next billing date.

The 15% applies to the subscription product only. Anything else in the same basket is charged at full price.
Add both to your basket and check out as usual. Your subscription product then continues at the interval you chose.

Free product samples can be added to your basket on our website during checkout.

Please select up to 2 free samples at checkout prior to completing your order.

Omorovicza Institutes as well as Spas and Retailers which carry Omorovicza products may provide free samples. Samples are subject to availability and individual Retailer / Spa policy.

Samples are completely optional.

Many people don't need samples or are interested in reducing waste.

Simply skip the step of selecting samples during checkout.

You will receive an email with a tracking link once your order is dispatched. The same link appears under My Orders in your account.

If your tracking has not updated for more than 48 hours, contact customerservice@omorovicza.com. We will check the status directly with our warehouse.

Your order reference confirms we have received your order. Your tracking link follows separately, once the parcel leaves our warehouse.

Orders are dispatched within one to two working days. If longer has passed, contact customerservice@omorovicza.com and we will check the status directly with the warehouse.

We are unable to deliver to PO Box addresses, as our couriers require a signature.

Please give a full street address at checkout.

Contact customerservice@omorovicza.com immediately with your order number and the correct address.

We will do all we can to amend the details before the order is picked. Once an order has been dispatched, the address can no longer be changed.

Check your junk or promotions folder first, as the code arrives within a few minutes of signing up.

If it has not appeared, contact customerservice@omorovicza.com with the email address you used and we will send it to you.

Enter the code in the Discount Code box at checkout and select Apply. Your total updates before payment.

No. One code may be used per order, and codes cannot be combined with loyalty points.
If you hold more than one, use whichever gives the greater value. The other remains valid for a future order.

No. Codes apply to full-price products only.

Sets, bundles are excluded from our welcome code, and are usually excluded from seasonal offers as well.
The terms of each offer state exactly what is included.

Sign up at the foot of any page. You will receive 15% off your first order, along with our newsletter, member offers, new launches and skincare guidance.
OMOCIRCLE members also receive offers curated for their tier.

Check that the code has not expired, that your basket meets any minimum spend, and that it holds no excluded products such as sets. Only one code applies per order, and codes cannot be combined with loyalty points.
If all is in order, send us the code and your basket details at customerservice@omorovicza.com and we will look into it.