Refund policy

Return Policy

To be eligible for a return, please contact customer service within 30 days of receipt and ensure your item is in the same condition that you received it, unused, and in its original packaging.

To start a return, you can contact us at customerservice@omorovicza.com.

You will need your order number, this can be found on your order confirmation email.

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at customerservice@omorovicza.com.

Cost of Return Shipping
We currently only cover return shipping costs if there is a problem with your order.

Damages and Issues
Should your item arrive damaged or something has gone wrong, please take a photo. Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item.

Exceptions
Unfortunately, we cannot accept returns for products which have been used and we never accept returns on gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
Once we’ve receive your return, if approved, you’ll be automatically refunded on your original payment method within 14 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at customerservice@omorovicza.com.

In the unlikely event your return is not approved once it reaches us, we will contact you.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.