Order and Payment FAQs
Online Orders
How can I check the status of my order?
Once your order has been dispatched, you will receive an email containing a tracking link. Use it to follow your parcel at any time.
You can also sign in to your account and open My Orders, where every order and its status is listed.
Do you offer first-order / welcome discount
Yes. Sign up to our newsletter and we will send you a code for 15% off your first order.
The code applies to full-price products and excludes sets. It cannot be combined with other codes or promotions.
Do you sell Gift Cards?
Yes. Our digital gift cards arrive by email and can be sent to you or directly to the recipient, with a personal message and a delivery date of your choosing. Values run from €100 to €500.
We also offer treatment gift cards for our Mayfair Institute, redeemable against a session with one of our therapists.
Is gift wrapping available?
Every order arrives in Omorovicza packaging, ready to give. We do not currently offer a separate gift wrapping service.
If you are sending a gift directly, a gift card arrives by email with a personal message and a delivery date of your choosing.
When will I receive an order confirmation?
Your confirmation email arrives within a few minutes of placing your order.
If it has not appeared, check your junk or promotions folder. Should it still be missing, contact customerservice@omorovicza.com and we will resend it.
What if an item is out of stock?
Out-of-stock products cannot be added to your basket. Select Notify Me on the product page and we will email you the moment it returns.
If you would like a recommendation in the meantime, our Customer Service team will gladly suggest an alternative.
How do I use a promotion or coupon code?
Enter your code in the Discount Code box at checkout and select Apply. Your total updates before payment.
My discount code isn't applying at checkout
A code will not apply if it has expired, if your basket does not meet the minimum spend, or if it holds excluded products such as sets. Only one code may be used per order, and codes cannot be combined with loyalty points.
If none of these apply, send us the code and your basket details at customerservice@omorovicza.com and we will look into it.
Can I change or cancel my order once I’ve placed it?
Orders move to our warehouse quickly, so we are unable to guarantee a change or cancellation once an order is placed.
Contact us at customerservice@omorovicza.com as soon as possible with your order number. If the order has not yet been picked, we will do all we can to stop it. If it has already been dispatched, you are welcome to return it under our 30-day returns policy
What should I do if I accidentally placed duplicate orders?
Contact customerservice@omorovicza.com with both order numbers as soon as you can, and we will cancel the duplicate before it is dispatched.
If both orders have already left our warehouse, return the unopened one within 30 days for a refund.
What should I do if my order confirmation contains incorrect information?
Contact customerservice@omorovicza.com with your order number and the correct details.
The sooner you reach us, the more likely we are to amend the order before it is picked.
I can't remember what I previously ordered
Sign in to your account and open My Orders. Every order you have placed with us is listed there, with its contents and date.
If you ordered as a guest, contact customerservice@omorovicza.com with the email address you used and we will find it for you.
Payments
Which payment methods do you accept?
United Kingdom and European Union:
Visa, Mastercard, Maestro, American Express, Diners Club, Discover and UnionPay, along with PayPal, Apple Pay, Google Pay and Shop Pay.
Customers in the European Union may also pay by Bancontact, iDEAL or Wero.
How can I request or download an invoice for my purchase?
Your order confirmation email serves as your receipt, and every order is listed under My Orders in your account.
For a full invoice, including VAT and your billing details, email customerservice@omorovicza.com with your order number and we will send one to you.
Subscribe and Save
How does Subscribe and Save work?
Set up regularly scheduled deliveries to unlock a 15% savings on products which you subscribe to.
To subscribe:
- Navigate to the product page.
- Select the size you would like to subscribe to.
- Click/tap the Subscribe and Save button.
- Choose the frequency with which you would like to receive your subscription.
- Checkout as normal.
How is Subscribe and Save billed?
The payment method which you have on file with us will be charged.
You can update your saved payment method at anytime in your account.
What if I want to cancel my subscription?
You can cancel or modify your subscription anytime by logging into your account.
How do I get Free Samples?
Samples at Checkout
Free product samples can be added to your basket on our website during checkout.
Please select up to 2 free samples at checkout prior to completing your order.
Samples at Institues, Spas, and Retail Stores
Omorovicza Institutes as well as Spas and Retailers which carry Omorovicza products may provide free samples. Samples are subject to availability and individual Retailer / Spa policy.
You Don't Need Samples or Want to Reduce Waste
Samples are completely optional.
Many people don't need samples or are interested in reducing waste.
Simply skip the step of selecting samples during checkout.
Tracking and Delivery
How can I track my order?
You will receive an email with a tracking link once your order is dispatched. The same link appears under My Orders in your account.
If your tracking has not updated for more than 48 hours, contact customerservice@omorovicza.com. We will check the status directly with our warehouse.
I've received an order reference but no tracking number yet.
Your order reference confirms we have received your order. Your tracking link follows separately, once the parcel leaves our warehouse.
Orders are dispatched within one to two working days. If longer has passed, contact customerservice@omorovicza.com and we will check the status directly with the warehouse.
Do you deliver to PO BOX locations?
We are unable to deliver to PO Box addresses, as our couriers require a signature.
Please give a full street address at checkout.
I've input the wrong shipping details, how can I change this?
Contact customerservice@omorovicza.com immediately with your order number and the correct address.
We will do all we can to amend the details before the order is picked. Once an order has been dispatched, the address can no longer be changed.
